Pick-Up Policy

 

Effective Date: December 2nd, 2024

This Pick-Up Policy outlines the requirements for customers who wish to collect their orders in person from Top Tier NY. By selecting the in-person pick-up option, you agree to the terms and conditions set forth in this policy.

1. Pick-Up Location

Orders can be collected at our physical store located at:

705 Main St, New Rochelle, NY 10801

2. Eligibility for In-Person Pick-Up

To qualify for in-person pick-up, customers must meet the following criteria:

2.1 Order Confirmation Email:
You must present a copy of your order confirmation email (either digital or printed) at the time of pick-up. This serves as proof of your purchase and verifies your right to collect the order.

2.2 Valid Photo Identification:
A valid government-issued photo ID (e.g., driver’s license, passport, or state ID) is required. The name on the ID must match the name on the order confirmation email.

2.3 Physical Payment Card:
The physical payment card used to place the order must be presented at pick-up. The name on the card must match the name on both the order confirmation email and the photo ID.

3. Pick-Up Process

Upon arrival at our store, please follow these steps:

3.1 Check-In:
Approach the in-store staff and provide your order confirmation email, valid photo ID, and the physical payment card used for the order.

3.2 Verification:
Our staff will verify the details by cross-checking the order confirmation, your identification, and the payment card to ensure the accuracy and security of the pick-up process.

3.3 Order Collection:
Once your order has been successfully verified, you will be provided with your items.

4. Liability

Top Tier is not responsible for any loss, theft, or damage to orders once they have been collected. It is the customer’s responsibility to ensure the safekeeping of their order following pick-up.

5. Policy Updates

We reserve the right to update or modify this Pick-Up Policy at any time. Any changes will be reflected in the effective date at the top of this document.

6. Contact Us

For any questions or concerns regarding our Pick-Up Policy, please contact us at:
Email: shoptoptierstore@gmail.com